About GridFree
With GridFree, you're supported throughout your whole off-grid journey. We empower our customers to find the solutions that work for their lifestyle, and offer our expert guidance when they need it.
For people just getting started in their off-grid journey, we're continually adding to an extensive catalogue of articles and videos that explain solar power and other off-grid topics. You can also join a thriving community of over 150k off-gridders on Facebook to ask any questions you have!
We also have highly-detailed full-colour instruction manuals and videos to step you through the installation process, and if you need help, we're just a phone call away. We've partnered with local electricians around New Zealand who you can contact to complete some or all of the installation.
We check in with all of our customers a few months down the line to make sure everything is running smoothly, and we have troubleshooting resources you can access after-hours. We're available by phone, email, and live chat to talk through potential issues and processes, and if a fault is suspected with any componentry, we have testing facilities at our office in Auckland so we can ensure a quick turnaround.
Manufacturer Relationships: Why Our Supply Chain Matters
We have direct relationships with all of the manufacturers of our solar gear, and we've completed training on their equipment. This means we can go straight to the source with any questions to give you the fastest turnaround possible when you need support.
A solar system is expected to operate for many years. Its value depends on more than the specifications printed on the day it is purchased.
The manufacturer, importer and local supplier all matter.
By working directly with our technology partners and holding equipment locally, GridFree can provide a clearer line of responsibility throughout the life of the system.
Direct Manufacturer Relationships
We communicate directly with the companies responsible for developing and manufacturing the equipment.
New Zealand Stockholding
Core equipment and compatible system components are held at our Auckland warehouse.
Systems Designed as a Whole
We select panels, batteries, inverters, controllers, protection, and mounting equipment to work together, not as unrelated parts.
Local Technical Knowledge
Our team understands how the products are configured, installed, and used in real New Zealand applications.
Long-Term Support
We maintain access to documentation, technical assistance, replacement products and warranty channels through our supplier relationships.
Locally Stocked. Locally Managed.
Our East Tamaki warehouse is operated by GridFree and holds solar panels, batteries, inverters, charge controllers, mounting equipment and system components ready for projects throughout New Zealand.
We do not outsource our inventory to a third-party logistics warehouse. Our products are received, checked, stored and dispatched by our own team.
That matters because solar equipment is technical equipment. Correct handling, accurate product identification and access to compatible replacement parts cannot always be left to a generic freight operation.
Customers, electricians and installation partners can speak directly with the same company that imported, specified and supplied the equipment.
Tried and Tested Solar Gear: Equipment We Are Prepared to Stand Behind
Chosen by our electrical engineers and tested by thousands of customers, we stand behind our solar gear. With the kitset approach, you can be confident that the components are all compatible and aren't going to fail on you when you need it most.
Our supplier relationships have been developed around practical experience, not simply price. We look for manufacturers with real engineering capability, proven products and the resources to support customers over the long term.
That is the standard behind every GridFree system.
In-house testing
If a fault is suspected with any of the components of your kit, we are able to do testing and fault identification at our Auckland office, rather than sending it overseas. This ensures a faster turnaround to minimise any system downtime.
If a manufacturing fault is identified, we will send you a replacement under warranty, and if it's not covered, we'll work with you to find the most cost-effective repair or replacement solution.
Community-orientated solutions
Working with the community that supports us has always been important.
We listen to feedback from our customers and the off-gridding community at large to create the most practical solutions that are appropriate for their situation. We moderate the most popular off-gridding Facebook page in the country, GridFree NZ, as we know how important it is for off-gridders to have a community to support them in what can be a very isolated lifestyle.
Each year we donate a Bach Kit to a family in need to give back to this amazing community. We're incredibly grateful to be in the position to do so, and it's such an honour to be able to see the difference that reliable power can make first-hand.
Carefully shipped
We package all of our gear carefully to protect it on its journey to you. All of the components are packaged with foam to protect them from bumps, the panels are individually wrapped in cardboard and everything is shipped on a pallet. These pallets are wrapped to protect them from the weather, and strapped to the pallet to ensure they don't go anywhere. Our freight company knows we ship fragile goods and treats them carefully, and if any accidents happen, they're fully insured and we'll send out a replacement ASAP.
In stock at our warehouse
All of our solar kits are kept in stock at our warehouse in East Tāmaki, not drop-shipped. That means minimal wait times for you so you can get off-grid that much sooner!
