For pickup, get in touch first to confirm a date and time, and bring a suitable vehicle or trailer on the day. Our address is Unit 22, 114 Wiri Station Road, Manukau, 2104, Auckland, and the entrance to the complex is just before Ullrich Aluminium. We recommend checking Google Maps first as you can't see us from the road. Check your kit dimensions, be prepared for the big and heavy items, and bring a friend to help if you can. Make sure you bring suitable straps and tie downs to keep your gear secure during travel, to prevent anything falling on the panels and breaking the glass.
For shipping, you'll receive an email when your order is picked up, and you can expect it to arrive 3-5 business days later. We pack all our shipments as carefully as possible to minimise any chance of damage, but just in case, please follow these guidelines from our Freight Carrier when your goods are delivered. Make sure to carefully check everything for damage BEFORE signing for it - only sign for your items if you are satisfied that there is no damage. If anything's damaged, do not sign for it, and call us. We will endeavour to replace it as soon as possible, but if these guidelines are not adhered to, you are responsible for the cost of damaged goods.